How can I contact your office?
You can call our Sewickley office at 412.741.8025, or call us at our offices in Beaver 724.371.0924 or Kennedy Township 412.771.3266 from 9 a.m. to 4:30 p.m. Monday through Friday. You can also reach us via email at email@example.com.
Our receptionist can handle your general questions and refer medical questions to a doctor or nurse. If your question is medical in nature, one of our nurses will return your call as soon as possible, usually within 24 hours.
What do I do in an emergency or after hours?
If you feel that you are having a medical emergency, please call 9.1.1 or your local emergency services contact, or go to the nearest hospital emergency department. The emergency room personnel will appropriately evaluate your condition and, if necessary, contact the Valley Urological on-call physician.
How do I schedule an appointment?
Please call the office nearest you. If possible, we suggest that you schedule your next visit before leaving the office. Please try to schedule or cancel your appointment as far in advance as possible.
What should I bring to the appointment?
There are several items you should have available:
- Your insurance card.
- A list of current prescription and over-the-counter medications that you are taking, including dosage and frequency.
- Pertinent information about your medical and surgical history, and any x-rays or records you may have.
- Name of referring physician. Bring referral forms if required by insurance.
- Check, cash or credit card for payment.
If this is my first visit, what should I expect?
A few days before your first appointment, you will receive a call from one of our registered nurses who will ask you for your complete medical history and insurance information. Many of the questions that you will be asked can be found in the "Forms" section of this website. It would be helpful for you to review the questions, and have your insurance information available. This telephone session usually takes about 20 minutes, but the more information you have ready, the faster it can be completed.
When you come for the appointment, please arrive 10 minutes early and check in with the receptionist. Bring your insurance card, a list of current prescription and over-the-counter medications that you are taking, including dosage and frequency. Bring any pertinent information about your medical and surgical history, and any x-rays or records you may have. Have available the name of your referring physician and referral forms if required by insurance. If you do not have insurance, you will be asked to make a payment of $100 prior to seeing the doctor. You may pay by cash, check or credit card.
If any of the required forms have not been completed (see "Forms" section of this website), you will be asked to complete them at this time. You will then be shown to an examining room where a nurse will give you a container for a urine sample. All patients are asked to provide a urine sample at each visit.
If a spouse or other family member has come with you to the appointment and you would like them present when the doctor discusses your diagnosis, treatment options and plan of care, please let the receptionist know. Your spouse or family member will be invited to join you and the doctor at the appropriate time.
What about fees, billing, and insurance?
Fees for our office visits and surgery are determined by the time spent and the complexity of the problem. Please do not hesitate to ask questions about our charges.
Payment is due at the time of your visit. If you have insurance, we will file your forms promptly, and request that you pay your portion when services are rendered. You may pay by cash, check, MasterCard, Discover or Visa.
Valley Urological Associates is a provider for Blue Shield, Medicare, most Health Maintenance Organizations (HMO), and Preferred Provider Organizations (PPO). Please bring your card with you so that we can make a copy for our files. You are responsible for any amount not covered by your insurance, your deductible, and/or co-insurance balance. If your insurance plan pays you directly, please mail your payment to the office upon receipt.
If you are a member of an HMO or PPO, please bring your referral form from your primary care physician. The patient will be responsible for all charges incurred on the day of the visit if appropriate forms are not presented.
If your insurance company requires a preauthorization for treatment, please tell the receptionist upon arrival to our office. It is the patient’s responsibility to contact their insurance company for any preauthorization relating to surgery.
Our billing manager will be happy to help you with questions concerning your insurance coverage, payment or account balance. Please call Monday through Friday, 9:00 a.m. to 4:30 p.m. at (412) 741-8025.
What if I do not have insurance?
If you do not have health insurance, or are not covered by Medicare, please let us know when you call to make your appointment. Our receptionist has information on insurance and billing, and will be happy to help you with any questions that you may have.
Can I arrange to be billed for my co-payment or the cost of my visit?
Regrettably, no. In order to reduce paperwork and postage costs associated with billing, we require payment at the time service is provided. This means that, if you have insurance, your co-payment is due at the time of your visit. If you do not have insurance, a payment is due before you see the doctor at your first appointment.
What types of diagnostic tests are performed in your offices?
Valley Urological can perform routine blood work, urinalyses, and basic x-rays in our offices. More specialized types of x-rays can be performed in our offices, but require a separate appointment. Other diagnostic tests can be performed at a hospital or other outpatient laboratory or diagnostic testing center.
What types of treatments are performed in your offices?
A wide range of treatment options can be performed in our offices, depending on your diagnosis. Valley Urological provides the latest treatments, including laser and microwave, for conditions including benign prostatic hyperplasia (also known as BPH or enlarged prostate).
Other more complicated treatments that require a stay in the hospital can be performed at Heritage Valley Sewickley; Heritage Valley Beaver; or Ohio Valley General Hospital. Location of treatment depends on the intensity of your condition and your insurance coverage.